Will my product come in its original packaging?
Most of our products will come in their original packaging. However, if the packaging is not in good condition or has been compromised, we will replace it with a brown box. This does not affect the condition of the actual product.
How much is shipping and handling?
There is currently no charge for shipping and handling.
When will my order ship?
Your order will be processed by one of our 6 fulfillment warehouses as soon as we receive it. We do our best to ship it out 3 to 5 business days receiving the order. If you have any other questions, please do not hesitate to contact us by email at support@wholesaleincalifornia.com, or call us at 818-721-8995, 7 days a week from 9 AM to 9 PM EST.
What service level and carriers do you use for shipping?
Since we offer free shipping, we currently use the basic ground service through the following carriers: FedEx, UPS, & USPS. You can check the shipping status and tracking number for your order once it is marked “Shipped”, in the “My Orders” area. You can then click on “Track Your Package” to be directed to the carrier’s tracking information site
What can I do if my order is shipped but shows no movement?
Once your order ships, it will take the carrier 1-2 business days to show movement on the tracking information page. If there is no movement after 3 days, please contact us or chat with us to conduct an investigation
I have entered the wrong shipping address, can I change it?
Due to our efforts to reduce fraudulent activity, the system does not
allow address changes. If your order has not shipped, we can attempt to
cancel it so you can replace the order with the correct address. If the
order has shipped, we can request it is returned to the shipper OR held
at the closest carrier location for pickup with a valid ID.
I’ve received my order but I’d like to return it. Do I have to pay for shipping?
To return an order, please reach out to us as soon as possible. We
will provide a prepaid UPS return label for orders within our 30-day
return policy and 90-day technical warranty. Returns are shipped via
standard UPS ground. If additional assistance is required, we can
schedule a UPS pickup for your return.